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Product Returns & Refunds

 

Product Returns and Refunds

UNUSED PRODUCTS

Changed your mind? That's fine with us, we understand. We will happily accept returns of UNUSED and / or UNOPENED products providing that we receive your return request within 100 days of the PURCHASE date. Please note that we do not refund the original shipping fees with the return and that any free/gift with purchase products must also be returned if your order no longer qualifies. To return a product, please follow the simple steps below:

1. Please either email or call to let us know you would like to arrange a product return.
2. Pack and seal the item/s in their original shipping package and ship them back to us. Our address is 29 Anzac Highway Keswick SA 5035. The return shipping cost is your responsibility.

3. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card or PayPal account. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.

 

DAMAGED OR FAULTY PRODUCTS

We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail. We'll arrange for the products to be returned to us and a replacement will be sent out to you.